Kleine Paradys - Bookings

Bookings: info@kleineparadys.co.za Kleine Paradys on Facebook

Bookings STRICTLY via e-mail please.

IMPORTANT

We require the following information in order to make a booking:

Date of camp (arrival and departure)
Accomodation/Campsite (if you know)
Number of people older than 6 years and number of children 6 and under.
What are you camping with, tent or caravan? If caravan, what make and model?
Cellphone number
Are you a pensioner? (Pensioner's discount does not apply over weekends and school holidays)

General information that will greatly assist us in providing faster service:

The booking office is open Monday to Friday from 09:00 to 16:00.

Not all campsites can accommodate double axle caravans.

Please provide the above information with every booking so that we can allocate the correct campsite to you. Even your type of caravan is important, as not all campsites can accommodate double-axle caravans.

More than one person handles the bookings, therefore it is essential to receive all information via email, in order to keep a paper trail after a phone conversation. This way no details are forgotten or can be disputed.

We receive a great deal of emails and phone calls every day, and sometimes we can only respond to your inquiry the next day. Please be patient! We will aim to respond to inquiries within 24 to 48 hours.

If you have already received an invoice, please use the invoice number as a reference for every payment, email, or phone call. Include the booking date when making inquiries or requesting changes, as this allows the process to be completed much faster.

Please request available dates via email and, if possible, provide more than one date; we will then get back to you. Please bear in mind that there is a possibility that dates may have already been booked in the meantime.

Please confirm your dates before booking (and ensure no family member already has another appointment). Specify the exact number of people, as we cannot reduce the number or alter the invoice upon check-in. An administrative fee of R50 will be charged for any changes made to the invoice.

Only two reminders will be sent out to prevent late payments. Clients are kindly requested to keep track of their payment dates as shown on the invoice to avoid any inconvenience.

On arrival you will receive an information sheet containing essential details for the week or weekend, including the details of the manager on duty should there be any emergencies or proplems.

No WhatsApp please, unless you have no other means of communication, arrangements can be made with the office.

Resort Rules:

Please ensure to extinguish fires, turn off gas and switch off all electrical blankets and aircons when leaving the cottages.
If something breaks, is damaged, or is faulty, report it to the office or the person on duty.
All activities and use of the swimming pools, river, and dam are at your own risk. Parents are responsible for supervising their children.
Enjoy nature, but stay on the gravel paths when walking.
The speed limit is strictly 20km/h for the sake of children, animals and the gravel roads.
All dishes in the cottages MUST be washed before departure.
NO AUDIBLE MUSIC IS ALLOWED, AND SILENCE IS REQUIRED AFTER 22H00.
Alcohol may only be consumed at your booked campsite or accommodation. Alcohol consumption in all other locations and public areas is prohibited.
No refunds for a reduction in the number of persons or nights, nor credit of any kind, will be granted for changes made upon arrival.
Dogs (or any other pets) are permitted only on the designated pet-friendly stands (River Park 1A, 1B, and 2) and must be kept on a leash when being walked.
All vehicles must have a sticker with the necessary information.
The wearing of wristbands are required for all campers during weekends and holiday times.
All campers are required to first book in at office before setting up camp.

If the rules are not adhered to, we reserve the right to ask you to leave the resort without a refund.

Your cooperation is appreciated.

Tariff Information

Camping:

Per night per person

Per per night per child of 6 and under

Pensioners discount per night (with proof of ID), not applicable for weekends/long-weekends or school holidays, except the June/July school holiday.

Cottages:

Per night for 4 people.

Rates are subject to change.

Booking Rules:

Minimum 3 to 4 night stay over long weekends, depending on public holidays.
Bookings for December/January require a minimum stay of 14 days for camping and a minimum of 7 days for cottages.
Weekend bookings require a minimum stay of two nights and a minimum of two people per campsite.
Pensioner discount does not apply to weekends, long weekends, and school holidays.
One vehicle allowed per site/cottage. Additional vehicle: R50 per day (maximum of two vehicles per site/cottage).
Bookings strictly by e-mail, please.
No day visitors allowed, unless you have family or friends already camping and payment has been arranged at office.
Booking enquiries during office hours only: Mondays to Fridays between 09h00 and 16h00.

If you have read the above information, send an email to:

Office (Celeste / Maureen): info@kleineparadys.co.za

Bookings STRICTLY by e-mail, please!

Bookings only from Monday to Friday during office hours, between 09h00 and 16h00.

Please contact us for further inquiries:

Office (Celeste / Maureen): 084 206 3190

Check-in and Departure Times

Check-in

CHECK-IN TIME ONLY UNTIL 19h00 (Unless otherwise arranged with the office)
Cottages: every day at 15h00.
Campsites: every day at 12h00.

Departure

Departure times for cottages and camping are Mondays to Fridays at 10h00. Sundays: 14h00 out of season, 10h00 in season.

Cancellation Policy:

No refunds will be issued, but a rescheduling is possible in the event of circumstances beyond your control, provided we are notified via email at least 10 days prior to the arrival date.
Cancellations are permitted in the event of a medical emergency or hospitalization, allowing the booking to be rescheduled to another date. A doctor's note or hospital admission form must be emailed to us.
A new booking date must be emailed to us within 7 days of cancellation.
All new bookings (following a cancellation) must be made for a date within two months of the original arrival date. It may not necessarily be the same numbered site or cottage, but rather whatever is available. If no space is available within two months, you will be informed of the next available date.
Unfortunately, for the December school holidays and the Easter weekend, bookings cannot be cancelled or moved to another date.
EASTER WEEKEND: No bookings may be moved or cancelled after 31 January. DECEMBER SCHOOL HOLIDAYS: No bookings may be moved or cancelled after 30 September.